Return Policy

RETURNS

(1) Non-personalized products: We accept returns for non-personalized products within 14 days worldwide. The cost of the return is the responsibility of the customer.

(2) Personalized products: If your product has been personalized, unfortunately we cannot allow returns as it has been handmade just for you. We personally inspect each item before we ship it to customers. If your personalized product arrives damaged, you can of course return it free of charge. Please read our Terms of Service for more information (§7).

Returns that are sent back without any defects or errors on our part are subject to a one-off charge of €4.50, which covers the return label.

How can I return an item?

1. IMPORTANT: Send us an email in advance to support@mersor.com and let us know that you want to return an item. there are different return addresses, which will be communicated to you accordingly. If it is personalized but damaged, it would be very helpful if you could send us a photo (optional).
2. Your return will then be noted and checked.
3. We recommend you to return the goods with DHL or Deutsche Post in the original packaging. The cost of the return must be borne by the customer.
4. When we receive the product, we will transfer your payment back to you within 14 days.

Read our withdrawal policy for more information.